Nokia has recently found defective (failed Quality Control) chargers during a routine QC process process on one of its third-party suppliers. The plastic covers of some chargers can easily break loose and separate, exposing the charger’s internal components and potentially posing an electrical shock hazard if certain internal components are touched while the charger is plugged into a live socket.

Nokia has already announced that phone owners are encouraged to have them replaced under the Nokia Charger Exchange Program. Nokia will be replacing upto 14 million units.

“We are undertaking this exchange programme as a proactive, precautionary measure. We are not aware of any incidents or injuries relating to these three (models of) chargers,” said Nokia spokesman Doug Dawson

However , only a limited number of chargers of certain model types manufactured by a single third-party supplier during a specific time period are within the scope of the exchange program.

Those included are the AC-3E and AC-3U models, manufactured between June 15, 2009 and August 9, 2009; and the AC-4U model, manufactured between April 13, 2009 and October 25, 2009.


Consumers are asked to visit

You can also send an SMS with the following format “charger model, manufacturer name, 26 digit charger serial number” to

0905-3224923 (for Globe subscribers),
0920-2678978 (for Smart subscribers) or
0922-8589360 (for Sun subscribers).

Or You may call the Nokia Careline at (632) 886-1234 between 8:30am – 8:30pm from Mondays to Sundays.

Affected chargers are manufactured by BYD Electronic Co. of China , the 3rd-party supplier for Nokia. There is a label found in the sticker of the charger itself indicating the production code is w/c are between 925 and 932. These are the only ones that are eligible for free replacement.

Nokia recommends everyone with the chargers mentioned above to stop using the charger and exchange it for a free replacement.

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