Citrix Administrator
(National Capital Reg – Pasig City)

The Citrix Administrator’s role is to manage and performance-tune Citrix systems, networks, and applications to ensure high levels of availability and security for the supported business applications. This individual also participates in the planning and implementation of policies and procedures to ensure Citrix system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.

Strategy & Planning
• Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers.

Acquisition & Deployment
• Coordinate with network engineering, business application, and database administration functions to implement Citrix systems that utilize industry best practices to meet corporate objectives.
• Install and configure Citrix servers and applications.

Operational Management
• Implement policies, procedures, and technologies to ensure Citrix system security through secure system access, monitoring, control, and routine security evaluations.
• Perform tasks necessary to fulfill service level agreements with end users regarding Citrix-served application availability and security including file system and database configuration and management.
• Perform and test system configuration backups and restores to ensure system recovery from outages or errors.
• Review and deploy new Citrix patches and software updates according to best practices.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on Citrix servers and client access software.
• Analyze Citrix application usage to support long-term strategy and network capacity and/or licensing.
• Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability.
• Develop, document, and maintain policies, procedures, and associated training plans for both Citrix system administration and end-user access.
• Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance.
• Support feasibility studies for Citrix products under consideration for purchase.

Formal Education & Certification
• Bachelor’s degree in computer science or information systems, and/or 2-5 years equivalent work experience.
• Certifications in Citrix certification required
• Microsoft certification is preferred

Knowledge & Experience
• 2-5 years direct experience administrating the direction, development, and implementation of Citrix applications including; Presentation Server (MetaFrame), Password Manager, Secure Access Manager; Citrix access gateway
• Hands-on knowledge of Citrix administration tools and resources.
• Technically fluent in server and OS administration, including Windows Server 2003.
• Direct knowledge of directory services
• Understanding of software quality assurance best practices.

Personal Attributes
• Strong customer-service orientation.
• Able to prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Highly self-motivated and directed, with keen attention to detail.
• Good project management skills.
• Able to communicate ideas in both technical and user-friendly language.
• Able to research application issues and products.
• Skilled at working within a team-oriented, collaborative environment.
• Competent team leadership and employee management skills.

Work Conditions

• 40-hour on-site work week with on-call availability.
• Travel is not part of the role, however it is preferred that the applicant is able to travel to Canada if required
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.

Transcom Asia: 4th Flr. Transcom Center Bldg., Las Fiestas Rd. (beside Fun Ranch & Tiendesitas) Fontera Verde Compound, Pasig City, National Capital Reg 1600 Telephone: 702-2400 or 702-2447

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